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Delivery & Returns

PLEASE NOTE: All items sold with batteries outside of mainland UK will not come with the battery, this is due to shipping laws.

Due to the wide range of products we deliver carriage is charged on an item specific basis to ensure that we give you the best possible value for your order. To check your delivery cost add the product(s) you require to your basket, go to 'view basket' and your delivery cost will show here.

Deliveries are UK wide from Monday – Friday excluding bank holidays.

Next Day Carriage* is available on UK Mainland for all orders placed before 10am. Orders placed after 10:00am will be dispatched  were possible the following working day on a 24 hour service.

*For all in-stock products, this does not mean your item will be delivered the following day as some items may take up to 1-3 working days to prepare for shipment.

Standard carriage for UK Mainland is 1 – 3 working days after despatch. For Scottish Highlands & Islands, Northern & R.O.Ireland, Isle of Wight, Isle of Man and the Channel Islands is 3 - 5 working days after despatch. 

FREE DELIVERY: On orders over £100
Orders that qualify for free delivery will be despatched via our standard delivery service.

Price on application for bulk items.

Returns

If you are not satisfied with your purchase, items must be returned to us in their original, unused condition within 30 days of receipt of delivery. Upon receipt a refund will be issued or the item can be exchanged (for another of the same value) if preferred. Please note:

  • The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods
  • The cost of returning the item to us is your responsibility
  • Refund will only be returned to the original payment method
  • All non faulty returns will be subject to a 20% restocking fee

Please send returns to:
MB DIY
6 Wallis Road
Skippers Lane Industrial Estate
Middlesbrough
TS6 6JB

When completing a return please ensure you state your order number, your name and address, reason for return and if you require a refund or a replacement.

Trade accounts only: Any goods returned to MB after the 30 day period will be subject to a 30% reduction on refunded monies to enable 30% re stocking costs.

Faulty/Damaged Item(s)
ALL ITEMS MUST BE VISUALLY INSPECTED FOR ANY FAULTS OR DAMAGE AND REPORTED TO US BY EITHER EMAIL (support@mbdiy.co.uk) or via telephone on 01642 455945

In the event your item arriving damaged please ensure you inform us with 24 hours of delivery otherwise we may not be able to offer a refund or replacement. We will require the item to be returned to us at MB DIY, 6 Wallis Road, Skippers Lane Ind. Estate, Middlesbrough, Cleveland TS6 6JB. We may also require photo evidence of any damage prior to a replacement being shipped.

Once we have been informed of any damage you have 30 days to return the item for a replacement (or refund at our discretion)

Cancel Order

To cancel your order please email support@mbdiy.co.uk quoting your order number in the title (this generally starts with the prefix WEB. If your order has already been processed you will need to return it to us in accordance with ‘Returns’ section above. If the order has not already been processed you will be contacted with confirmation of cancellation.