We are elated to announce that MB DIY has been honoured with the “Trade Counter of the Year” award at the National Fenestration Awards 2023. Our Managing Director, Mike Greenup, couldn’t be more proud of this incredible achievement, and rightly so. This esteemed award serves as a recognition of the relentless efforts made by every single member of our team.
The Vision Behind the Victory
Our Managing Director, Mike Greenup, couldn’t contain his joy and pride when MB DIY clinched the Trade Counter of the Year award. His happiness wasn’t just for himself; it was a testament to the tireless efforts of our diverse teams—from the trade counter to marketing and sales. Peer recognition at the National Fenestration Awards was a monumental milestone, validating the consistent hard work put in by everyone involved. Mike also expressed gratitude to both current and prospective suppliers who congratulated us, hinting at burgeoning opportunities.
Mike’s vision for MB DIY has always been one of steady, natural progression. A cornerstone of our success is the strong relationships we’ve forged with suppliers who appreciate the scope of our capabilities. Our clients have watched us expand our product range, and it’s our comprehensive service that keeps them returning. This includes not just knowledgeable staff, but also prompt local and nationwide deliveries 24-48 hours in the UK and 72 hours to Ireland, Wales, and Scotland. We’ve even extended our reach to global markets like the Caribbean, Latin America, Europe, and Australia. Mike envisions continual growth for MB DIY, setting the stage for an even more promising future.
A Truly Deserving Trade Counter
Stephen Chapman, our Trade Counter Manager, captured the essence of our surprise and elation at the award ceremony. While he considered reaching the finals an achievement in itself, the atmosphere was charged with disbelief when MB DIY was announced as the winner. The depth of product knowledge among our staff sets us apart. Clients often come to us with basic enquiries, but leave equipped with insights that help them make well-informed decisions on anything from door handles to hinges.
Another key to our success is adaptability. Whether it was moving to a strategically better location or expanding our product range, we have always sought improvement. The Covid-19 pandemic was a pivotal moment. Although initially closed, Stephen led the charge in reopening with a safe and efficient queuing system. This proactive approach significantly boosted our customer numbers once restrictions lifted, emphasising the strong demand for the exceptional service and products we provide.
A Bright Horizon Ahead
Winning the “Trade Counter of the Year” title is more than just an award for MB DIY. It’s a validation of our continuous hard work, strong family values, and exceptional customer service. Situated on South Bank Road in Middlesbrough, we’ve been part of the home improvement industry for over three decades. With a 45,000 square-foot facility, two trade counters, and a large delivery fleet, we are more committed than ever to keep serving our customers throughout the UK with unparalleled service and quality products.
We endeavour to respond to all enquiries within 4-6 hours (during working hours) however on some occasions this may take a little longer.
Due to length & size restrictions with our delivery partners, we are currently only able to deliver certain items to the following postal areas:
We are looking into increasing our postcode range gradually with our own fleet of vehicles.
Should you not want to opt for a delivery service, please be aware Click and Collect is still available on all of our items.
We aim to despatch all of our orders within 24-48 hours of order confirmation, during peak times or bank holidays this despatch time can occasionally be increased.
Should you have any queries regarding this please don’t hesitate to call our sales team on 01642 455945.
We aim to reply to you either via email or phone within 24 hours Monday to Friday.