1.1 We may collect personal information from you when you use our Site, register for an account, make a purchase, sign up for our newsletter, or otherwise interact with us. The types of personal information we collect may include:
a) Contact information, such as your name, email address, phone number, and postal address. b) Billing and payment information, such as your credit card or other payment method details. c) Account information, such as your username and password. d) Other information you provide to us, such as product reviews, feedback, or inquiries.
1.2 We may also collect non-personal information when you visit our Site, such as your IP address, browser type, device type, operating system, referral URLs, and the pages you visit. This information helps us understand how users interact with our Site and improve its functionality.
2.2 You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality and performance of our Site.
3.1 We use the information we collect for various purposes, including:
a) Processing and fulfilling your orders, including providing order confirmations, shipping updates, and customer support. b) Personalizing your experience on our Site and improving its functionality. c) Communicating with you, such as sending you newsletters, promotions, or responding to your inquiries. d) Analyzing Site usage and trends to better understand our users and improve our products and services. e) Preventing and detecting fraudulent activity, security breaches, or other issues related to the protection of our users and our Site.
4.1 We do not sell or rent your personal information to third parties. However, we may share your personal information with trusted third parties under the following circumstances:
a) Service providers who help us operate our Site, process payments, ship orders, or provide other services on our behalf. b) In connection with a merger, acquisition, or sale of our assets, in which case your personal information may be transferred to a new entity. c) When required by law, legal process, or to comply with a governmental or regulatory request. d) If we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
5.1 We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.
6.1 Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.
7.1 We reserve the right to update or modify this Policy at any time. Any changes to this Policy will be posted on our Site, and your continued use of our Site or purchase of our products after the posting of any changes
constitutes acceptance of those changes. We encourage you to periodically review this Policy to stay informed about our privacy practices.
8.1 Under applicable data protection laws, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal information, or to object to or restrict the processing of your personal information. To exercise these rights, please contact us at email@example.com.
8.2 If you wish to unsubscribe from our marketing communications, you can do so by clicking the “unsubscribe” link in any marketing email you receive from us, or by contacting us at firstname.lastname@example.org.
9.1 We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We endeavour to respond to all enquiries within 4-6 hours (during working hours) however on some occasions this may take a little longer.
Due to length & size restrictions with our delivery partners, we are currently only able to deliver certain items to the following postal areas:
We are looking into increasing our postcode range gradually with our own fleet of vehicles.
Should you not want to opt for a delivery service, please be aware Click and Collect is still available on all of our items.
We aim to despatch all of our orders within 24-48 hours of order confirmation, during peak times or bank holidays this despatch time can occasionally be increased.
Should you have any queries regarding this please don’t hesitate to call our sales team on 01642 455945.
We aim to reply to you either via email or phone within 24 hours Monday to Friday.