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This Privacy and Cookie Policy (“Policy”) explains how MB DIY (the “Company”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website (the “Site”) or purchase products from us. By using the Site or purchasing our products, you agree to the terms of this Policy.

  1. Information We Collect

1.1 We may collect personal information from you when you use our Site, register for an account, make a purchase, sign up for our newsletter, or otherwise interact with us. The types of personal information we collect may include:

a) Contact information, such as your name, email address, phone number, and postal address. b) Billing and payment information, such as your credit card or other payment method details. c) Account information, such as your username and password. d) Other information you provide to us, such as product reviews, feedback, or inquiries.

1.2 We may also collect non-personal information when you visit our Site, such as your IP address, browser type, device type, operating system, referral URLs, and the pages you visit. This information helps us understand how users interact with our Site and improve its functionality.

  1. Cookies

2.1 Our Site uses cookies, which are small text files stored on your device, to enhance user experience, analyze Site usage, and support the functionality of our Site.

2.2 You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality and performance of our Site.

  1. How We Use Your Information

3.1 We use the information we collect for various purposes, including:

a) Processing and fulfilling your orders, including providing order confirmations, shipping updates, and customer support. b) Personalizing your experience on our Site and improving its functionality. c) Communicating with you, such as sending you newsletters, promotions, or responding to your inquiries. d) Analyzing Site usage and trends to better understand our users and improve our products and services. e) Preventing and detecting fraudulent activity, security breaches, or other issues related to the protection of our users and our Site.

  1. Information Sharing and Disclosure

4.1 We do not sell or rent your personal information to third parties. However, we may share your personal information with trusted third parties under the following circumstances:

a) Service providers who help us operate our Site, process payments, ship orders, or provide other services on our behalf. b) In connection with a merger, acquisition, or sale of our assets, in which case your personal information may be transferred to a new entity. c) When required by law, legal process, or to comply with a governmental or regulatory request. d) If we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

  1. Data Security

5.1 We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

  1. Third-Party Links

6.1 Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Changes to This Policy

7.1 We reserve the right to update or modify this Policy at any time. Any changes to this Policy will be posted on our Site, and your continued use of our Site or purchase of our products after the posting of any changes

constitutes acceptance of those changes. We encourage you to periodically review this Policy to stay informed about our privacy practices.

  1. Your Rights

8.1 Under applicable data protection laws, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal information, or to object to or restrict the processing of your personal information. To exercise these rights, please contact us at sales@mbdiy.co.uk.

8.2 If you wish to unsubscribe from our marketing communications, you can do so by clicking the “unsubscribe” link in any marketing email you receive from us, or by contacting us at sales@mbdiy.co.uk.

  1. Retention of Personal Information

9.1 We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  1. Contact Us

10.1 If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at sales@mbdiy.co.uk or 01642 455945.

Monday 7:30 AM to 5:00 PM
Tuesday 7:30 AM to 5:00 PM
Wednesday 7:30 AM to 5:00 PM
Thursday 7:30 AM to 5:00 PM
Friday 7:30 AM to 5:00 PM
Saturday 8:00 AM to 4:00 PM
Sundays Closed

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. By using this website you agree to our collection of such information. Learn More

Contact Form

We endeavour to respond to all enquiries within 4-6 hours (during working hours) however on some occasions this may take a little longer.

Due to length & size restrictions with our delivery partners, we are currently only able to deliver certain items to the following postal areas:

  • All TS postcodes
  • All NE Postcodes
  • All DL Postcodes
  • All DH Postcodes
  • All SR Postcodes

We are looking into increasing our postcode range gradually with our own fleet of vehicles.
Should you not want to opt for a delivery service, please be aware Click and Collect is still available on all of our items.

We aim to despatch all of our orders within 24-48 hours of order confirmation, during peak times or bank holidays this despatch time can occasionally be increased.

Should you have any queries regarding this please don’t hesitate to call our sales team on 01642 455945.


We aim to reply to you either via email or phone within 24 hours Monday to Friday.