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Terms & Conditions

These Terms and Conditions (“Terms”, “Terms of Service”) govern your relationship with MB Distribution (Cleveland) Ltd T/A MB DIY (the “Company”, “we”, “us”, “our”), a business registered in the United Kingdom. Please read these Terms and Conditions carefully before using our website (the “Site”) or purchasing products from us.

By accessing or using the Site or by purchasing products from us, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Site or purchase products from us.

  1. Products and Services

1.1 We offer a variety of DIY products, tools, and related services. All products and services available on our Site are subject to availability and may be changed without notice.

1.2 We reserve the right to modify or discontinue any product or service without prior notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of a product or service.

  1. Pricing and Payment

2.1 All prices displayed on the Site are inclusive of VAT at the current rate and are correct at the time of entering the information onto the system.

2.2 We accept payment through various payment methods, including credit cards, debit cards, and other online payment systems. By submitting your payment information, you warrant that you are authorised to use the designated payment method and grant us the right to charge your payment method for the total amount of your order (including any applicable taxes and shipping fees).

  1. Delivery and Returns

3.1 We aim to deliver your order within the estimated delivery timescale provided at the time of your order. However, delivery timescales are not guaranteed, and we are not responsible for any delays caused by postal or courier services.

3.2 If you are not satisfied with your purchase, you may return the item(s) within 14 days from the date of receipt, provided that the item(s) are in their original condition, unused, and in their original packaging.

3.3 To initiate a return, please contact our customer service team at sales@mbdiy.co.uk. Once your return is approved, we will provide you with further instructions on how and where to send your return.

3.4 Refunds will be processed within 14 days after we receive and inspect the returned item(s). Refunds will be issued in the original payment method used at the time of purchase. Shipping fees are non-refundable, and the cost of return shipping will be the responsibility of the customer unless the return is due to our error or a faulty product.

  1. Intellectual Property

4.1 All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of the Company or its content suppliers and is protected by copyright, trademark, and other applicable laws.

4.2 You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without the express written permission of the Company.

  1. Limitation of Liability

5.1 To the maximum extent permitted by law, in no event shall the Company or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any damages whatsoever, arising out of or in connection with the use, inability to use, or performance of the Site, the products, or any information or services provided through the Site.

  1. Governing Law and Jurisdiction

6.1 These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

6.2 Any disputes arising out of or in connection with these Terms or your use of the Site or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. By using the Site or purchasing our products, you consent to the jurisdiction and venue of such courts.

  1. Changes to Terms and Conditions

7.1 We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to periodically check our Site for any changes. Your continued use of or access to the Site following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

  1. Severability

8.1 In the event that any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. The validity and enforceability of the remaining provisions shall not be affected.

  1. Contact Information

9.1 If you have any questions or concerns about these Terms and Conditions, please contact us at sales@mbdiy.co.uk or 01642 455945.

  1. Entire Agreement

10.1 These Terms and Conditions, together with any additional policies or terms referenced herein or made available by hyperlink, constitute the entire agreement between you and the Company and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter hereof.

MB Logo
Monday 7:30 AM to 5:00 PM
Tuesday 7:30 AM to 5:00 PM
Wednesday 7:30 AM to 5:00 PM
Thursday 7:30 AM to 5:00 PM
Friday 7:30 AM to 5:00 PM
Saturday 8:00 AM to 4:00 PM
Sunday Closed
Bank Holidays Closed

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Contact Form

We endeavour to respond to all enquiries within 4-6 hours (during working hours) however on some occasions this may take a little longer.

Due to length & size restrictions with our delivery partners, we are currently only able to deliver certain items to the following postal areas:

  • All TS postcodes
  • All NE Postcodes
  • All DL Postcodes
  • All DH Postcodes
  • All SR Postcodes

We are looking into increasing our postcode range gradually with our own fleet of vehicles.
Should you not want to opt for a delivery service, please be aware Click and Collect is still available on all of our items.

We aim to despatch all of our orders within 24-48 hours of order confirmation, during peak times or bank holidays this despatch time can occasionally be increased.

Should you have any queries regarding this please don’t hesitate to call our sales team on 01642 455945.


We aim to reply to you either via email or phone within 24 hours Monday to Friday.